Refund Policy

Last updated: September 2, 2026

All prices are charged in Canadian dollars (CAD). Online lesson packages are paid on the website. In-person lessons and group classes in Calgary are arranged directly with me.

If you are dealing with illness, injury, or a personal emergency that affects your ability to complete your lessons, reach out to me directly at my contact page. I handle these situations on a case by case basis and will always try to find a fair solution.

Online Lesson Packages

Attended lessons are not refundable.
Unused lessons are not refundable. If you have completed 3 of 4 lessons, I will extend your package by 10 days so you can complete the final lesson.
Package expiration: lesson packages expire 45 days after purchase. All lessons must be booked and completed within this period.
Cancellation notice: if you need to reschedule, please let me know at least 24 hours before your lesson. Missed lessons without 24-hour notice count as used.
If I need to cancel: I will arrange a makeup lesson at a time that works for you.

In-Person Lessons (Calgary)

Attended lessons are not refundable.
Rescheduling: a lesson cancelled with at least 24 hours notice can be moved to another time in the same month at no charge.
Less than 24 hours notice: the lesson counts as taken. I always try to be flexible for a real emergency, so tell me what happened.
Unused lessons in a pack are not refundable. If you need to pause, tell me and we will find a way to use the lessons you have already paid for.
If I need to cancel: I will arrange a makeup lesson at a time that works for you.

Group Classes (Calgary)

One month notice to leave: you can stop at any time. Tell me before the end of a month, by email, text message, or WhatsApp, and the following month is your child's last. That month is charged as normal, your child keeps their place for it, and nothing is charged after it. No reason is needed. I confirm every notice in writing on the same day, so you always have the date.
The month already started is not refundable, in full or in part, because the place in the group is held for your child for that month.
Missed classes: a group moves together, so a class your child misses cannot be repeated one-on-one or refunded. Tell me as early as you can and I will send you what the group covered and what to practise, so your child rejoins without feeling lost.
If I need to cancel a class: I schedule a makeup class for the whole group. The monthly fee does not change.
Fifth weeks and holidays: the fee covers four classes a month. A calendar month with a fifth week does not add a class and does not cost extra. If a class falls on a public holiday, or I cannot run it for any other reason, I schedule a makeup class for the group at no charge, so you always get the four classes you paid for.

How to Request a Refund

To request a refund, use my contact page. Please include your account email and a brief description of your request.

Refunds are processed within 5-10 business days.
Refunds are returned to your original payment method.
For online lesson packages paid by card on this website, payment processor fees (charged by Stripe at the time of the original transaction) are non-refundable and are deducted from any refund amount.

Chargebacks

If you have a billing issue, please contact me first. I am happy to help resolve any concerns directly.

Filing a chargeback with your bank instead of requesting a refund through the proper channels may result in your account being suspended.
Fraudulent chargebacks will be disputed with supporting evidence, including records of service delivery and terms acceptance.

Questions about this policy? Reach out at my contact page.