Refund Policy

Last updated: June 28, 2026

Online lesson packages are charged in Canadian dollars (CAD). In-person lessons in Calgary are arranged directly after a free intro lesson.

If you are dealing with illness, injury, or a personal emergency that affects your ability to complete your lessons, reach out to me directly at my contact page. I handle these situations on a case by case basis and will always try to find a fair solution.

Online Lesson Packages

Attended lessons are not refundable.
Unused lessons are not refundable. If you have completed 3 of 4 lessons, I will extend your package by 10 days so you can complete the final lesson.
Package expiration: lesson packages expire 45 days after purchase. All lessons must be booked and completed within this period.
Cancellation notice: if you need to reschedule, please let me know at least 24 hours before your lesson. Missed lessons without 24-hour notice count as used.
If I need to cancel: I will arrange a makeup lesson at a time that works for you.

How to Request a Refund

To request a refund, use my contact page. Please include your account email and a brief description of your request.

Refunds are processed within 5-10 business days.
Refunds are returned to your original payment method.
Payment processor fees (charged by Stripe at the time of the original transaction) are non-refundable and are deducted from any refund amount.

Chargebacks

If you have a billing issue, please contact me first. I am happy to help resolve any concerns directly.

Filing a chargeback with your bank instead of requesting a refund through the proper channels may result in your account being suspended.
Fraudulent chargebacks will be disputed with supporting evidence, including records of service delivery and terms acceptance.

Questions about this policy? Reach out at my contact page.